We are happy to accept returns and will issue store credit for the amount of the item(s). Please review our full return policy below.
Returns are for store credit only. No cash refunds will be issued.
Pre-paid labels will be sent to you at YOUR cost. The cost will be deducted from your store credit amount issued to you.
Items marked FINAL SALE, CLEARANCE, or that are PERSONALIZED or CUSTOM MADE may not be returned, refunded or exchanged.
All returns/exchanges must be done within 5 days of order delivery date.
Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
NON-RETURNABLE: Final sale items, Clearance items, Jewelry, Intimates, Bras, Camisoles, Socks, Personalized, and Custom made items.
Shoes must be returned in their original box or bag provided by me and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, the return will not be accepted.
While I inspect the shipments before they are shipped out, there might be occasions that I do miss things. If there is a thread sticking out, slight marking, crease, etc. just know I cannot guarantee absolute perfection on every shipment even though I try my best to do achieve that.
I will gladly refund or replace a damaged product within 24 hours of receiving it but I will not refund for minor issues like this.
Damages must be reported within 5 days of receiving merchandise. Please contact me by email: pureheartsforever@gmail.com.
I do not accept returns just because it is not what you expected. Coloration and design may be slightly different upon receiving due to computer or phone screens. Items are not made all the same and can appear darker/lighter in person.
Please read the size chart before ordering to ensure you order the correct size. We do not refund for incorrect sizing.
Items not meeting the above guidelines will be returned to you at your expense, after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email me at pureheartsforever@gmail.com.
